Customer Service in Hospitality : Levels 1 & 2

Customer Service Levels 1 & 2 Award Certificate 

In Hospitality whether in restaurants or hotels, customers expect a high level of service. 

Excellent customer service is, therefore, a must for any hospitality business if it wants to succeed and keep its clients and customers happy and loyal.

This programme is designed for anyone who is already in a customer facing role (or who aims to be) and will equip you with the knowledge and skills to deliver excellent customer care. It’s a key skill that everyone can benefit from and one that will stay with you for life.

You will learn:

· The principles of customer service

· How to meet customers’ expectations

· The importance of appropriate behaviour

· Communication techniques

· How to deal with difficult situations

Qualification upon Completion Following full attendance at the course, completing the assignments and sitting an external test, you will achieve Customer Service Awards Level 1 & 2.

You must be able to attend all online sessions.  

Course Length:  1 x 2 hours per week, 4 weeks course

Starting:                3rd July 2023

Ends:                       25th July 2023

Time:                      10:00am - 12:00pm

Platform:     Online via Google Classroom

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Signing Up is easy. Count Me In! and a member of the Wandsworth Lifelong Learning team will be in contact to finalise the enrolement.

You must be eligible for this funded course. Click here to check your eligibility.

Registration deadline: Wednesday 28th June 2023 12:30pm

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 This course is promoted on behalf of Wandsworth Borough Lifelong Learning.