Customer Service Levels 1 & 2 Award Certificate

In Hospitality whether in restaurants or hotels, customers expect a high level of service.

Excellent customer service is, therefore, a must for any hospitality business if it wants to succeed and keep its clients and customers happy and loyal.

This programme is designed for anyone who is already in a customer facing role (or who aims to be) and will equip you with the knowledge and skills to deliver excellent customer care. It’s a key skill that everyone can benefit from and one that will stay with you for life.

You will learn:

· The principles of customer service

· How to meet customers’ expectations

· The importance of appropriate behaviour

· Communication techniques

· How to deal with difficult situations

Qualification upon Completion Following full attendance at the course, completing the assignments and sitting an external test, you will achieve Customer Service Awards Level 1 & 2.

You must be able to attend all online sessions.

Course Length: 1 x 2 hours per week, 4 weeks course

Starting: 13th June 2023

Ends: 4th July 2023

Time: 14:00pm - 16:00pm

Platform: Online via Google Classroom

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You must be eligible for this funded course. Click here to check your eligibility.

Registration deadline: Thursday 8th June 2023 12:30pm

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This course is promoted on behalf of Wandsworth Borough Lifelong Learning.